Frequently Asked Questions

How do I get my unlock code?
What do I get for registering?
What's the difference between a "lettered update" and a "new version"?
Am I obligated to purchase new versions when they come out?
How often do you update the product?
Do you offer telephone support?
I don't have or want to use my credit card over the internet, how else can I place an order?
Do you accept PayPal payments?
Do you accept checks?
Can I fax you my order?
Can I email you my order?
Is it safe to order online?
Do you offer a satisfaction guarantee?
What is your privacy policy?

How do I get my unlock code?

When we receive your order, we'll confirm your payment details and update our customer records. Then, we'll generate and email you the information to unlock your copy of the software. This is usually done within 24-hours. If you've placed an order and have not heard from us in a few days, something is wrong! Please email sales@dcsdata.com to inquire.

What do I get for registering?

Upon receipt of your paid registration, we provide you with a registration key and grant you an unlimited usage license to your version of ClubNite Manager. You are also entitled to unlimited technical support and any lettered updates which may become available.

What's the difference between a "lettered update" and a "new version"?

The ClubNite Manager version number always consists of a decimal number and possibly a letter suffix. The letter suffix indicates a bug fix, software correction or minor modification. For example, the lettered update to version 4.56 would be 4.56A, followed by 4.56B and 4.56C, etc. These releases are always free to licensed users of that version.

A new version number is assigned whenever new features, enhancements, and functionality are added to the product. The new version becomes the next generation of the software. Registered users are eligible for a discount on any new versions that come out.

Am I obligated to purchase new versions when they come out?

No, your license grants you unlimited use of the version you paid for. New versions will be available for you to purchase at a discount, but you are under no obligation to do so.

How often do you update the product?

Whenever we find bugs in the software, we fix them right away and make a new lettered update available to all licensed users. We may also release minor product enhancements from time to time in a lettered update at our discretion.

We don't have a specific schedule for releasing new paid versions, however, and offer them only when we believe we have sufficient enhancements to be of significant benefit to you.

Do you offer telephone support?

We are not able to make or accept telephone support calls at this time. Unlimited technical support is provided by our Customer Support Forum. Please join us there!

I don't want to use my credit card over the internet, how else can I place an order?

You can fax us your order, send us a check, or use PayPal.

Do you accept PayPal payments?

Absolutely! Some people prefer PayPal because your payment is transferred instantly from your account to the merchant's and the merchant never sees your credit card information. Please refer to the PayPal website for more details.

Do you accept checks?

Certainly! Please use our shopping cart so that we have all the information we need from you. Then, go ahead and send your check or money order to: DCS Data Systems, 701 Wyllie St., Honolulu, HI 96817. For faster service, we can email you an E-Check authorization.

Can I fax you my order?

Of course! Our fax number is 1-800-864-7557. Please use our shopping cart so that we have all the information we need from you and know to expect your order. Then, go ahead and fax us your credit card information.

Can I email you my order?

Email is not a secure method of communication. We recommend you fax us the order instead. Thieves can and do hijack email messages as they are routed across the net. If you must use email, please break up the information into two messages. In other words, send us your name and the first half of your credit card number in one message, and your address, last 6 digits and expiration date in another. Please be sure to enter your order on our shopping cart before you email so that we have the name, address and church information we need from you.

Is it safe to order online?

We can appreciate how nervous you are to provide credit card information on the internet. But is handing your credit card to a waiter you don't know any safer? What about filling in an order blank and sending it in the mail? You don't know how many hands your card information goes through before it gets to the merchant. In fact, ordering online is actually safer in many respects because your card information is encrypted and sent directly to the merchant. We utilize the latest and strongest encryption technologies. Your credit cart information is never sent by unsecured means such as email, and only stored long enough on the secure server for us to process the information.

Do you offer a satisfaction guarantee?

ClubNite Manger is marketed with a fully featured evaluation copy. We encourage you to thoroughly examine the product to determine if it's right for you before purchasing it. Nevertheless, we are confident in the quality of our work and stand behind our product. We offer a 30-day satisfaction guarantee from the date of purchase.

What is your privacy policy?

DCS Data Systems does not sell, rent, or otherwise release customer information to third parties. This includes names, addresses, phone numbers, and email addresses. We dislike spam and telemarketers as much as you do!