Frequently Asked Questions

How do I get my unlock code?
What do I get for registering?
What's the difference between a "lettered update" and a "new version"?
Am I obligated to purchase new versions when they come out?
How often do you update the product?
Do you offer telephone support?

How do I get my unlock code?

When we receive your order, we'll confirm your payment details and update our customer records. Then, we'll generate and email you the information to unlock your copy of the software. This is usually done within 24-hours during the work week. If you've placed an order and have not heard from us in a few days, something is wrong! Please email clubnitesupport@edswebsite to inquire.

What do I get for registering?

Upon receipt of your paid registration, we provide you with a registration key and grant you an unlimited usage license to your version of ClubNite Manager. You are also entitled to unlimited technical support and any lettered updates which may become available.

What's the difference between a "lettered update" and a "new version"?

The ClubNite Manager version number always consists of a decimal number and a letter suffix. The letter suffix indicates a bug fix, software correction or minor modification. For example, the lettered update to version 5.00 would be 5.00A, followed by 5.00B and 5.00C, etc. These releases are always free to licensed users of that version.

A new version number is assigned whenever new features, enhancements, and functionality are added to the product. The new version becomes the next generation of the software. Registered users are eligible for a discount on any new versions that come out.

Am I obligated to purchase new versions when they come out?

No, your license grants you unlimited use of the version you paid for. New versions will be available for you to purchase at a discount, but you are under no obligation to do so.

How often do you update the product?

Whenever we find bugs in the software, we fix them right away and make a new lettered update available to all licensed users. We may also release minor product enhancements from time to time in a lettered update at our discretion.

We don't have a specific schedule for releasing new paid versions, however, and offer them only when we believe we have sufficient enhancements to be of significant benefit to you.

Do you offer telephone support?

We are not able to make or accept telephone support calls at this time and provide all of our support via email. It is our policy to respond to your inquiries promptly, competently, and courteously. Please contact us at clubnitesupport@edswebsite with your questions or feedback.